Agenda
This 1.5-day course includes 10 focused modules designed to provide practical tools for running a more profitable, efficient, and accountable parts and accessories department.
Module 1
Mission of NCM Training
Accountability Management
Get introduced to the mission behind NCM’s industry-focused training approach. This session will emphasize the importance of building a culture of accountability in your department — one where performance expectations are clear, goals are tracked, and continuous improvement is the standard.
Module 2
Communication
Communication and Personality Profiles
Dive into the essential elements of workplace communication and discover how personality profiles influence how your team interacts. Learn techniques to better understand your staff, resolve conflict, and create more productive conversations that improve team cohesion and customer service.
Module 3
One Dollar Empowerment® – Expense Ratio Guideline for Business and Parts Departments
Explore the One Dollar Empowerment® concept and how it connects your department’s daily decisions to larger financial outcomes. You’ll learn to apply proven expense ratio guidelines that help you manage spending responsibly while staying aligned with your profitability targets.
Module 4
Parts & Accessories Department Profit Plan
Review Your Own Department Financials
Review your own department’s financials to evaluate current performance and uncover areas for improvement. Then, learn how to build or refine a custom Profit Plan that links departmental operations with financial strategy, enabling you to lead more effectively and profitably.
Module 5
Inventory Management
Inventory Planning
Turns
Attachment Rates
Inventory Carrying Costs
Fill Rate
Special Order Processes
Stocking Policy
Gain control over one of the most complex areas of the department: inventory. This module walks you through how to plan inventory effectively, increase turns, and improve fill rates — all while managing costs, stocking smarter, and reducing special order inefficiencies.
Module 6
Parts & Accessories Department Business Plateaus – Staffing Guidelines
Learn how to evaluate your department’s position on the business plateau and align your staffing accordingly. You’ll explore what roles are needed at each level of growth, ensuring you don’t over- or under-staff while striving for performance and efficiency.
Module 7
Ability to Pay in Parts – What Can You Afford to Pay Someone Based on the Financials of the Department and Pay Plan Examples
Understand how to use your department’s financials to determine compensation limits. You’ll review real-world pay plan examples that balance fairness with profitability, giving you the tools to attract and retain talent while protecting your bottom line.
Module 8
Seasonal Trends / Forecasting – Understanding Busy vs. Slower Times of the Year and How to Appropriately Run the Business Based on Those
Plan ahead by identifying seasonal cycles that impact parts and accessories sales. You’ll develop forecasting skills to adjust staffing, inventory, and promotions based on expected business volume, helping you stay agile and consistent throughout the year.
Module 9
Marketing – Internet Marketing Strategies
Learn actionable internet marketing techniques designed for parts and accessories departments. This module covers how to use digital tools and promotions to increase sales, support customer engagement, and align marketing efforts with departmental goals.
Module 10
Getting Started in My Department
Guarantee of Action – Accountability on What You Learned and Are Going to Enact in Your Department When You Return from the Class
Wrap up the course by building your Guarantee of Action — a personal commitment to applying what you’ve learned. You’ll outline specific next steps for implementation, set goals, and leave prepared to drive positive change in your department immediately.
