Consulting & Coaching

Service Advisor Peer Group

Sharpen Your Skills. Strengthen Your Performance.

Service advisors manage customer expectations, technician communication, sales opportunities, and performance goals—often all at once. The NCM Service Advisor Peer Group gives advisors a place to learn from experienced professionals, compare key metrics, and work through everyday challenges with peers who understand the role.

This monthly virtual forum combines practical strategies, performance benchmarking, and expert guidance to help service advisors grow their skills, improve their results, and approach every customer conversation with greater confidence.

Participate in a one-hour virtual meeting each month
Learn proven strategies from experienced service professionals
Compare performance against other service advisors
Strengthen selling, communication, and objection-handling skills
Gain practical ideas that can be applied immediately

How It Works

The Service Advisor Peer Group meets virtually for one hour each month. Every session is led by an experienced service operations expert who guides the conversation, shares insights, and helps members uncover opportunities within their performance.

Before each meeting, participants spend approximately 15 minutes submitting a focused set of service advisor metrics through a secure template. NCM compiles the information into a comparative composite, allowing members to see how their results measure against their peers and identify areas for improvement.

Only advisor-level metrics are collected, including hours per repair order, effective labor rate, and close rates. Dealership profitability and employee compensation information are not included, helping keep sensitive business information confidential.

Membership is offered on a month-to-month basis with no long-term contract.

Monthly Investment Per Rooftop

$100 per month for the first service advisor
$75 per month for each additional service advisor

Benefits

Learn From People Who Understand the Role

Connect with other service advisors who face similar customer, sales, and operational challenges. Share experiences, ask questions, and discover practical approaches that are working in service departments of different sizes and markets.

Improve the Metrics That Matter

Use peer comparisons to better understand your performance in areas such as hours per repair order, effective labor rate, and close rates. Clear benchmarks help replace assumptions with focused opportunities for growth.

Strengthen Your Selling Skills

Learn how successful advisors build trust, communicate value, overcome objections, and confidently present service recommendations without sacrificing the customer experience.

Gain Expert Guidance

Each meeting is facilitated by an experienced service operations professional who helps members evaluate results, address common hurdles, and turn discussion into practical action.

Build Confidence and Accountability

Regular meetings create a consistent rhythm for evaluating progress, setting goals, and staying focused. Members leave each session with new ideas and a clearer understanding of where to improve.

Participate From Anywhere

Because meetings are held virtually, service advisors can participate whether they work for a small independent operation or a large metropolitan franchise.

Ready to Elevate Your Performance?

Stop trying to solve every challenge on your own. Join a community of motivated service advisors committed to learning, improving, and achieving stronger results.

Application

Complete this application to join the NCM Service Advisor Peer Group.

We’ll review your information and contact you to discuss membership and the next steps.

Membership is $100 per month for the first service advisor at each rooftop and $75 per month for each additional service advisor. There is no long-term contract.